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Category: Business Leader

Article Title: Steve Ritchie building customers trust at Papa John’s

May 13, 2019 • MichaelPollackWins

Article Text:

Steve Ritchie is the CEO of Papa John’s, one of the leading suppliers of pizza in the world. He took up this mandate with the very high responsibility of ensuring that the company was performing as per the standards expected of such a huge company. Among his priorities was to give Papa John’s the right reputation. For a company that is operating thousands of outlets in many different countries, it is imperative that it accommodates everyone from the customers, franchisee, and any other persons associated with the business. Ritchie had his main tasks cut out for him as he started his mandate and all eyes were on him to deliver.

One of the early measures that Steve Ritchie took to boost the relationship with the customers was to write an apology letter to all persons who felt that the company could have at some point wronged them. Customer reputation is one thing that no business can afford to sweep under the carpet since it is the single most important factor in running a successful business. Ritchie used this letter to address the concerns of the customers coming out of the previous management. Someone needed to stand up for the company and Steve Richie was the man to do that as a person who has worked for the company since the 1990s. He understands the company very well and can help it to advance its relations with the stakeholders.

Steve Ritchie is doing something that will change the way things are done at Papa John’s. The value of the customer will now be more appreciated than ever before. Cases of customer discrimination will never be tolerated under his leadership as he made it clear in his letter. The apology was meant to appease customers and assure them that the company is appreciative of the support they have offered since the company was formed.

Steve Ritchie reminded everyone that Papa John’s is not about a single personality. This is a company that has employed thousands of people directly and many others indirectly. The actions of one person should never be allowed to determine the fate of thousands of innocent employees.

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Categories: Business Leader

Louis Chenevert Insights on Improving a Business Venture

January 14, 2019 • MichaelPollackWins

Most companies and individuals that want to improve their business ventures often think about using modern technology or bringing in outside help but overlook the importance of investing in existing employees. Investing in current employees is a wise idea since this is a group where the employer knows well. An employer will know what the current employees can handle and what they cannot handle, so bumping them would likely result in the sharpening of their skills. Hiring new employers means starting training them fresh, which could be costly in the long run. While promoting one of your employees is a way of skipping the lengthy process of hiring and training of new employee it is also one of the ways of empowering other employees since they see the possibility of getting promotions.

Making the workplace more fun as a way of investing in employees

One of the ways of investing in the current employees according to Louis Chenevert is to make the workplace an enjoyable place to spend their time. Ensuring that there no forces that bring negative influence to the organization is essential in ensuring that employees find the workplace an enjoyable place to work. Office politics offset the peace at work thus, setting policies that eliminate this kind of behavior at work ensure that employees are comfortable at work all the time. Another way of ensuring that employees look forward to being at work is the creation of common fun places other than common lunch rooms which are characterized by lunch tables. Productivity at work when employees start looking forward to coming to work.

Rewarding of best employees to motivate them

Louis Chenevert says that rewarding hardworking employees make them appreciate that someone recognizes their efforts. Awarding employees would be in the form of awards being offered to say monthly to the best employee. This will motivate others to work hard as they aim at being rewarded as well. If the organization include a certificate that comes with the gift, this could trigger more employees to work hard.

Most employees would love to join scholar programs; thus if an employer really cares for the employee, they will create scholar programs that will benefit both the institution and the employee. The employee will be able to enjoy the lifelong benefits of education will the organization will have a more educated workforce.